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Questions and Answers
This section of our website will answer some questions you might have about our service. We are
passionate about helping people, please get in touch if your question is not shown below.

How many seats are available in a limousine?

There are 6 seats available in each limousine, we may be able
to accommodate a 7th person next to the driver, however,
please discuss this with us as we may have reserved that
seat for a member of our staff or a minister.

Is there any financial assistance available
to help pay for a funeral?

If the person arranging the funeral is on benefits, they may
be eligible to receive financial assistance. The main assistance
claimed is a Funeral Payment from the Social Fund, if eligible,
it is calculated as follows: The cost of the cremation and doctor's
cremation certificate OR the cost of burial fees and exclusive
right to burial in a plot. Plus up to £700 towards any other costs,
including funeral director's fees, coffin, flowers etc, this amount
will be reduced by any money the deceased left or any money
that someone has given you to help with the costs.

If someone makes a payment directly to us, this does not need
to be declared, but if they give you the money, it must be declared. Cost of travel to make funeral arrangements or attend the
funeral. Cost of transporting the deceased over 50 miles
if they dies away from home.

Please note that a Funeral Payment will not cover the entire
cost of a funeral and you must apply within 3 months of the date
of the funeral. A full breakdown of the assistance available from
the government and whether you qualify can be found here.
You may also apply to various charities or benevolent institutions
for assistance depending upon what the person died of and
any previous associations. e.g. The Child Funeral Charity, The
British Gas Energy Trust, SSAFA, Masonic Charitable
Foundation, Turn2Us, your local Church.
(This list is not exhaustive).

In addition to the Funeral Payment, there are a number
of other benefits that you may be eligible for, please see the
Bereavement Benefits Advice Leaflet for more information.

Is embalming required so I can see my loved one?

No, embalming is never required (excluding international transport),
although it may be recommended in rare situations, such as a
long delay in the funeral. It is always optional, and even if
declined, we will not stop you seeing your loved one.

If Someone Dies Overseas

If someone dies overseas the procedure varies from country to
country. Contact us straight away and we will advise you.

Am I able to put personal items into the coffin?

Yes, you can put personal items in the coffin, other than any
metal and glass items if the body is being cremated.

Can I bring in clothing for the deceased
to be dressed in?

Yes you can, alternatively we can dress the
deceased in one of our gowns.

Can I make provisions for my funeral
before the time comes?

Yes - we offer a range of pre-paid funeral plans, ensuring
financial benefits, reassurance that the funeral will be undertaken
as you would wish and reducing the stresses for your family
of organising a funeral at a time of grief.

Do you cater for all types of religious funerals?

We work closely with the Church of England the Catholic
Church, the Methodist Church, the Baptist Church and
a range of other denominations within the community.
We also offer Humanist Funerals and work closely with
other ethnic sectors, including Sikhs, Buddhists,
Muslims and the Jewish Community.

Is there any other mode of transportation apart
from the hearse to carry the coffin?

We offer a wide range of bespoke hearse options including
a Route Master London Double-Decker Bus, horse drawn
carriages, motorcycle hearses, and VW Camper Van or
tractor trailers. We are happy to advise on the most
appropriate option for your loved one.
  Where do I register the death?

The death will need to be registered in the area where
the death occurred, even if the death occurred a distance
from home. We are happy to advise you on this.

When do I have to register by?

Deaths in England and Wales or Northern Ireland should
be registered within 5 days - if this is not going to be
possible, you should inform the Registrar. In Scotland,
deaths must be registered within 8 days.

How soon can I put up a headstone?

If the grave is “earth” rather than “brick” then the grave will
take six months or more before the ground is firm enough to
take the weight of a headstone. If the grave is “bricked”
inside, then it does not take as long.

I want to leave my body to medical science, what do I do?

This must be arranged before you die and you must tell
your loved ones of this wish. Discuss this request with your
GP, they will make contact with the relevant laboratories,
depending on what you would permit to happen.

Alternatively, see The Human Tissue Authority site. Once you
die, your loved ones must make contact with the laboratories discussed with your GP as soon as possible, time is critical,
they may ask you to arrange removal of the deceased
with us, or they may have specialist teams themselves,
normally they will cover any costs.

Once the laboratory have completed the research,
the deceased is usually cremated, which could be years
down the line. Please note that the majority of people
who want to leave their body to science are unable
to do so for one reason or another, so it is a good
idea to discuss alternative funeral arrangements
with your family, just in case.

Will you, or can the family carry the coffin?

We will always shoulder the coffin if it safe to do so, if we feel it
is not safe, we will discuss this with you prior to the funeral.
If family or friends wish to carry the coffin, please let us know
at the earliest opportunity. Assuming it is safe to do so, we will
gather those wanting to carry at the rear of the hearse to
give them instruction. If there is a Church service, we will
need to know if you want to carry both in and out of
Church. If you only want to carry for one part, we would
recommend doing this into church.

Is each cremation carried out individually?

Yes. The identity of the coffin name plate is checked by the
crematorium attendant before it is placed in the cremation
chamber. This only holds one coffin or casket at a time
and again there are rules which must be abided by

Does the coffin move after the funeral
service at the crematorium?

No. After the service has ended, the coffin does not move
until all relatives and friends have left the crematorium
chapel. At some crematoria there are curtains that close
at the head of the coffin, but this is only done at
the request of relatives.

What can I do with the cremated remains?

There are a number of options available, including: They can
be scattered in a Garden of Remembrance, but you may not
know where they are and you cannot place a headstone with
them. You may wish to purchase a grave for the purpose of
interring the cremated remains. This allows you to have a
headstone and have other members of the family buried in
the same place in the future. You may keep them at home
in a special urn or memorial. You may scatter them in
a special place The remains may be buried in an
existing family grave.